Privacy Policy

Last Updated: 09 March 2026

1. Introduction

Hensburg Horizon Innovations Group Limited (“Hensburg Horizon”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, products, and services.
We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Hensburg Horizon Innovations Group Limited is the data controller responsible for your personal data.

Registered address:
Hensburg Horizon Innovations Group Limited
Ambleside, Shrewsbury SY1 4ET
United Kingdom

Contact email: info@hensburg.com

If you have any questions about this Privacy Policy or our data‑handling practices, you can contact us using the above email address.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Personal information

• Identification and contact details, such as name, email address, telephone number, company name (for business customers), and postal address.

• Account information, such as login credentials and profile details, where you create an account for our services.

3.2 Device and technical information

• Device identifiers, device type, operating system, browser type and version, language settings.

• IP address, approximate location derived from IP, and other technical data necessary to ensure the security and functionality of our website and services.

3.3 Usage data

• Information on how you interact with our website and services, including pages visited, features used, time and date of visits, session duration, click patterns, and referring/exit pages.

• Aggregated or anonymised analytics data to understand trends and improve user experience.

3.4 Transaction and billing information

• For paid products or services, limited payment‑related information such as transaction amount, currency, payment method, and billing address.

• We do not store full payment card details; payments are typically processed by third‑party payment providers.

3.5 Communication data

• Records of communications you send to us, such as emails, contact form submissions, customer support requests, feedback, and survey responses.

4. How We Collect Data

We collect personal data in the following ways:

4.1 Directly from you

• When you create an account or register for a service.

• When you make a purchase or request a quote.

• When you contact us by email, phone, or via our website contact forms.

• When you subscribe to our newsletters, marketing communications, or updates.

4.2 Automatically

• Through cookies and similar tracking technologies placed on your device when you visit our website.

• Through server logs and analytics tools that record technical and usage information about your visit.

4.3 From third parties

• From analytics and advertising partners that provide aggregated data on how users interact with our website.

• From payment processors that confirm payment status for orders you place.

• From business partners where we jointly provide services or where you have given consent to share your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and scripts) to:

• Enable core site functionality and security (strictly necessary cookies).

• Remember your preferences and settings.

• Analyse traffic and usage patterns to improve our services.

• Support marketing and advertising activities, where applicable.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if certain cookies are disabled.

6. Purpose and Legal Basis of Processing

We process your personal data only where we have a valid legal basis. These include:

6.1 Performance of a contract

• To set up and manage your account.

• To process your orders, deliver products or services, and provide customer support.

6.2 Legitimate interests

• To operate, maintain, and improve our website, products, and services.

• To monitor and protect the security and integrity of our systems.

• To analyse usage and performance to develop new features and offerings.

• To communicate with you about similar products or services you have previously purchased, where permitted by law.

6.3 Consent

• To send you marketing communications (such as newsletters, promotions, or product updates) where consent is required.

• To use certain cookies and tracking technologies where local laws require consent.
  You may withdraw your consent at any time by following the unsubscribe link in our emails or contacting us directly.

6.4 Legal obligations

• To comply with legal and regulatory requirements, including tax, accounting, and reporting obligations.

• To respond to lawful requests from public authorities or law enforcement.

7. How We Use Your Information

We use your personal data for the following purposes:

• To provide, operate, and maintain our website and services.

• To process and fulfil orders, including order confirmation, billing, and delivery.

• To personalise your experience and tailor content or offers to your interests where appropriate.

• To respond to your enquiries, support requests, and complaints.

• To send important service‑related communications, such as changes to terms, policies, or security notices.

• To conduct analytics, research, and service improvements.

• To protect against fraud, misuse, and unauthorised access.

8. Data Sharing and Recipients

We do not sell your personal data. We may share your data with the following categories of recipients, only as necessary:

8.1 Service providers

• Hosting, IT, and infrastructure providers.

• Payment processors and financial institutions.

• Customer support and helpdesk providers.

• Analytics and marketing‑automation providers.

These providers act as processors and are contractually required to handle your personal data securely and only according to our instructions.

8.2 Business partners

• Where we collaborate with other organisations to offer joint services or promotions, and only where this is necessary or where you have consented.

8.3 Professional advisers

• Lawyers, accountants, auditors, and insurers where necessary for our legitimate business interests and legal compliance.

8.4 Legal and regulatory authorities

• Where required by law or in response to valid legal processes, such as court orders, regulatory requests, or law enforcement investigations.

If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction in accordance with applicable law.

9. International Transfers

If we transfer your personal data outside the UK (for example, to service providers or partners in other countries), we will ensure that appropriate safeguards are in place, such as:

• An adequacy decision by the UK government; or

• Standard contractual clauses or equivalent mechanisms approved under UK data protection law.

You may contact us for more information about the safeguards we use for international transfers.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

Retention periods may vary depending on the type of data, for example:

• Account and profile data: kept while your account is active and for a reasonable period thereafter.

• Transaction and billing data: retained for the period required by tax and financial regulations.

• Marketing data: retained until you opt out or withdraw consent, or after a defined inactivity period in line with our internal policies.

When data is no longer required, we will securely delete or anonymise it.

11. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include encryption, access controls, firewalls, secure hosting environments, regular monitoring, and staff training.
While we strive to protect your personal data, no system can be completely secure; you are also responsible for keeping your account credentials confidential.

12. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access: To request confirmation of whether we process your data and to obtain a copy of your personal data and certain information about how we process it.

• Right to rectification: To request correction of inaccurate or incomplete personal data.

• Right to erasure: To request deletion of your personal data in certain circumstances (for example, where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis).

• Right to restriction of processing: To ask us to limit the processing of your data in specific situations.

• Right to data portability: To receive certain personal data in a structured, commonly used, and machine‑readable format and to transmit it to another controller, where technically feasible.

• Right to object: To object to processing based on legitimate interests or to direct marketing, including profiling related to such marketing.

• Right to withdraw consent: Where we rely on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@hensburg.com. We may need to verify your identity before responding to your request.

13. Marketing Communications

We may send you marketing communications about our products and services if you have opted in or where we are otherwise legally permitted to do so.
You can opt out at any time by:

• Clicking the “unsubscribe” link in our marketing emails; or

• Contacting us using the details provided in this Privacy Policy.

Even if you opt out of marketing, we may still send you non‑marketing communications, such as service or transactional messages.

14. Children’s Data

Our website and services are not directed at children under 18, and we do not knowingly collect personal data from children.
If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to delete such information if required.

15. Links to Other Websites

Our website may contain links to third‑party websites or services.
We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing any personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we make material changes, we will notify you by posting a prominent notice on our website and/or by contacting you via email where appropriate.
The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised.

17. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Hensburg Horizon Innovations Group Limited
Ambleside, Shrewsbury SY1 4ET
United Kingdom

Email: info@hensburg.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data. Further information is available at www.ico.org.uk.