1. Introduction
1.1 This Legal Notice governs the use of the website and services provided by Hensburg Horizon Innovations Group Limited (“Hensburg Horizon”, “we”, “us”, or “our”).
1.2 By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Legal Notice and our Terms of Service.
1.3 The purpose of this Legal Notice is to set out the rights and obligations of both Hensburg Horizon and users in connection with the access to and use of our website and services.
2. Company Information
2.1 Hensburg Horizon Innovations Group Limited, established in 2010, is a company registered in the United Kingdom.
2.2 Registered address:
Hensburg Horizon Innovations Group Limited
Ambleside, Shrewsbury SY1 4ET
United Kingdom
2.3 Contact details:
Email: info@hensburg.com
Telephone: +44 1743 297055
2.4 We are committed to providing accurate and up‑to‑date information regarding our business and operations to all stakeholders.
3. Intellectual Property Rights
3.1 All content on the Hensburg Horizon website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and other materials (the “Content”), is owned by Hensburg Horizon or its licensors and is protected by copyright, trademark, patent, and trade secret laws, as well as other intellectual property or proprietary rights laws.
3.2 You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content, except as expressly permitted by us in writing or as allowed by applicable law.
3.3 Any unauthorized use of the Content may constitute a breach of intellectual property laws and may result in civil and/or criminal liability. Users are encouraged to notify us promptly of any suspected infringement.
4. Use of the Website and Services
4.1 Permitted use
4.1.1 You may use our website and services only for lawful purposes, including:
(a) accessing information about our company, products, and services;
(b) submitting legitimate inquiries or communications; and
(c) engaging with our services in accordance with our Terms of Service.
4.2 Prohibited use
4.2.1 You must not use our website or services:
(a) in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity;
(b) to attempt unauthorized access to any part of the website, our servers, or any other systems or networks connected to our services;
(c) to introduce or distribute viruses, malware, or other harmful technologies; or
(d) in a manner that infringes or violates the rights of any other person, including intellectual property, privacy, or other proprietary rights.
4.2.2 We reserve the right to suspend or terminate your access to the website and/or services if we reasonably believe that you have breached this section.
5. Disclaimers and Limitations of Liability
5.1 While we endeavour to ensure that the information on our website is accurate and up to date, the website and all Content are provided on an “as is” and “as available” basis, without any warranties or representations of any kind, whether express or implied.
5.2 To the fullest extent permitted by law, Hensburg Horizon disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
5.3 Hensburg Horizon shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or in connection with:
(a) your use of or inability to use the website or services;
(b) any errors, omissions, or inaccuracies in the Content; or
(c) any interruption, suspension, or termination of access to the website or services.
5.4 Nothing in this Legal Notice excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
6. Third‑Party Links and Services
6.1 Our website may contain links to third‑party websites or services that are not owned or controlled by Hensburg Horizon.
6.2 We have no control over, and assume no responsibility for, the content, terms, privacy policies, or practices of any third‑party websites or services.
6.3 The inclusion of any links does not imply endorsement by Hensburg Horizon. You access third‑party websites and services at your own risk and are encouraged to review their terms and policies.
7. Privacy
7.1 Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data.
7.2 By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
8. Returns and Refunds
8.1 General
8.1.1 This section sets out our returns and refund practices for customers in the United Kingdom and is intended to operate in line with applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where these apply to consumer (B2C) transactions.
8.1.2 For the purposes of this section, a “consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession (B2C), and a “business customer” means any customer acting for purposes relating to their trade, business, craft, or profession (B2B).
8.1.3 Statutory consumer rights apply only to B2C transactions; different rules apply to B2B contracts, which are primarily governed by the terms agreed between the parties and general contract law.
8.2 Physical products – B2C (consumers)
8.2.1 If you purchase physical products as a consumer via distance means (for example, through our website), you may have a statutory right to cancel your order within 14 days from the day after you receive the goods (the “cooling‑off period”), subject to legal exceptions (for example, bespoke or personalised goods, perishable items, or sealed goods not suitable for return due to health protection or hygiene reasons once unsealed).
8.2.2 To exercise your right to cancel, you must clearly inform us of your decision to cancel within the cooling‑off period. You must return the goods without undue delay and in any event within 14 days of notifying us.
8.2.3 Unless otherwise required by law, you will bear the direct cost of returning the goods, except where the goods are faulty, misdescribed, or supplied in error.
8.2.4 We may reduce any refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.
8.2.5 If the goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with your statutory consumer rights, including the short‑term right to reject.
8.3 Physical products – B2B (business customers)
8.3.1 Where you purchase physical products as a business customer, your rights and remedies will be governed by the contract between us and applicable general contract law; statutory consumer cancellation rights (including cooling‑off periods) do not apply to B2B sales.
8.3.2 Unless expressly agreed otherwise in writing, orders placed by business customers are non‑cancellable once accepted and goods are non‑returnable except where they are faulty or not in conformity with the contract.
8.3.3 If goods supplied to business customers are faulty or not in conformity with the contract, our liability will be limited, at our option, to repair, replacement, or a refund of the price paid for the affected goods, subject to any limitations or exclusions set out in our Terms of Service or specific contract with you.
8.4 Digital products – B2C (consumers)
8.4.1 “Digital products” include, but are not limited to, downloadable software, digital files, online courses, and subscription‑based or access‑only digital content.
8.4.2 Where digital products are supplied to consumers, you may have a 14‑day right to cancel from the day of conclusion of the contract or from the day you receive confirmation of your contract, whichever is later, unless you have expressly requested immediate supply and acknowledged that you will lose your right to cancel once the download or streaming begins.
8.4.3 By choosing to access, download, or stream digital content immediately after purchase, and by providing your express consent and acknowledgment, you agree that you will lose your statutory right to cancel once the download or streaming has started, except where the digital content is faulty or not as described.
8.4.4 If digital products supplied to consumers are faulty, not as described, or do not perform with reasonable care and skill, you may be entitled to a repair, replacement, or price reduction in accordance with your statutory rights.
8.5 Digital products – B2B (business customers)
8.5.1 For business customers, digital products are supplied on a non‑cancellable and non‑refundable basis once access details, licence keys, or download links have been issued, except where we agree otherwise in writing or where the digital product is faulty or not in conformity with the contract.
8.5.2 In the event of a fault affecting digital products supplied to business customers, our liability will be limited, at our option, to correcting the fault, providing a replacement, or issuing a refund of the price paid for the affected digital product, subject to any limitations or exclusions in our Terms of Service or specific contract with you.
8.6 Operational issues and duplicate purchases (B2C and B2B)
8.6.1 If you experience technical issues (for example, inability to access or download digital content due to a fault on our side) or a duplicate purchase has occurred, you should contact us at info@hensburg.com so that we can investigate and, where appropriate, provide a remedy such as access restoration, replacement, or a refund.
9. Governing Law and Jurisdiction
9.1 This Legal Notice and any dispute or claim arising out of or in connection with it, its subject matter, or formation (including non‑contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
9.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Legal Notice or its subject matter or formation.
10. Changes to this Legal Notice
10.1 We reserve the right to amend or update this Legal Notice from time to time.
10.2 Any changes will take effect immediately upon being posted on our website. Your continued use of the website or services after such changes will constitute your acceptance of the revised Legal Notice.
11. Contact Information
11.1 If you have any questions, concerns, or requests regarding this Legal Notice, please contact us using the details below:
Hensburg Horizon Innovations Group Limited
Ambleside, Shrewsbury SY1 4ET
United Kingdom
Email: info@hensburg.com
Telephone: +44 1743 297055