Faq

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.3″ _module_preset=”4a3e3929-b3ad-4cf3-bb5c-6ea27db1afac” background_image=”https://hensburg.com/wp-content/uploads/2024/12/ty.webp” hover_enabled=”0″ box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”-150px” box_shadow_color=”#FFFFFF” locked=”off” collapsed=”on” global_colors_info=”{}” sticky_enabled=”0″ background_color_gradient_stops=”#1b2049 0%|rgba(27,32,73,0.6) 100%” background_color_gradient_type=”circular”][et_pb_row _builder_version=”4.27.3″ _module_preset=”default” custom_padding=”||102px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”(Frequently Asked Questions)” _builder_version=”4.27.3″ _module_preset=”1babb2f1-3b6a-4d54-81a7-d46b6a39fcd8″ title_text_color=”#FFFFFF” max_width=”900px” custom_margin=”||10px||false|false” global_colors_info=”{}”][/et_pb_heading][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”-126px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQ” _builder_version=”4.27.3″ _module_preset=”6d1a58f4-c83b-423b-b496-231264d6c12f” global_colors_info=”{}”][/et_pb_heading][et_pb_accordion toggle_icon=”||fa||900″ _builder_version=”4.27.3″ _module_preset=”0eacc2d9-4665-4617-a418-03c2af68627b” global_colors_info=”{%22gcid-primary-color%22:%91%22body_quote_text_color%22,%22body_quote_text_color%22,%22body_quote_text_color%22,%22body_quote_text_color%22%93,%22gcid-secondary-color%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-heading-color%22:%91%22toggle_text_color%22,%22toggle_text_color%22,%22toggle_text_color%22,%22toggle_text_color%22%93,%22gcid-beb2c95b-3a59-4769-93ca-ebc39d60c20d%22:%91%22box_shadow_color%22,%22box_shadow_color%22,%22box_shadow_color%22,%22box_shadow_color%22%93}”][et_pb_accordion_item title=”What services does Hensburg Horizon Innovations Group provide?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”on”]

We specialize in IT support, computer and device repairs, data recovery, network management, and consulting solutions for both residential and business clients.

[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer on-site support?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we provide on-site technical support for businesses and residential clients to address issues directly at your location.

[/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to repair a device?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Repair times vary depending on the issue, but we prioritize efficiency and aim to complete most repairs within 24–48 hours.

[/et_pb_accordion_item][et_pb_accordion_item title=”Can you help with data recovery from damaged devices?” open=”off” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”]

Absolutely. We offer expert data recovery services for a range of devices, ensuring you can recover important files whenever possible.

[/et_pb_accordion_item][et_pb_accordion_item title=”Are your technicians certified?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, our technicians are highly trained and certified, ensuring professional and reliable service every time.

[/et_pb_accordion_item][et_pb_accordion_item title=”What type of businesses do you support?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

We support businesses of all sizes, from startups to medium-sized enterprises, offering customized solutions to meet your specific IT needs.

[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer ongoing IT support plans?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we provide flexible and affordable IT support plans designed to offer continuous maintenance and troubleshooting for your systems.

[/et_pb_accordion_item][et_pb_accordion_item title=”How do I request a service or consultation?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

You can easily request service by contacting us via phone, email, or through our website, and our team will promptly assist you.

[/et_pb_accordion_item][et_pb_accordion_item title=”What types of iPhone repairs do you offer?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

We handle a wide range of iPhone repairs, including screen replacements, battery replacements, water damage restoration, and software troubleshooting.

[/et_pb_accordion_item][et_pb_accordion_item title=”Do you use genuine parts for iMac and MacBook repairs?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we use high-quality, original parts to ensure the longevity and performance of your Apple devices.

[/et_pb_accordion_item][et_pb_accordion_item title=”Can you recover data from a damaged Mac Mini or computer?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Absolutely. Our data recovery experts can retrieve lost files from damaged or corrupted devices, ensuring your valuable information is safe.

[/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide diagnostics before starting repairs?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we offer a thorough diagnostic service to identify issues and provide a detailed repair plan before any work begins.

[/et_pb_accordion_item][et_pb_accordion_item title=”Is there a warranty on repairs?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we provide a warranty on our repair services and replacement parts to guarantee your satisfaction and peace of mind.

[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer on-site repair services for iMacs and other devices?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, we provide convenient on-site services for certain repairs, minimizing disruption to your workflow.

[/et_pb_accordion_item][et_pb_accordion_item title=”How do I know if I should repair or replace my device?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Our technicians will evaluate your device and provide honest advice on whether a repair or replacement is the most cost-effective solution for your needs.

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